OS 03 · Tool 1 of 3 · Set up once, revisit each quarter

Capacity & Retainer Planner

Work out how many clients you can serve well, what each retainer has to cost, and how much room you have before the next one. The 12-hour month is the constraint that makes the numbers work.

Hours you give to client delivery

Not your whole week. Pipeline, content, admin and your own life come first. Be honest: an over-full diary is how good advisors turn back into firefighters.

Delivery hours a week

Working weeks a year

wks

Buffer for peaks (year-end, board months, a client in trouble)

Extra hours in a new client's first month

New clients starting a month

Your floor rate (never below, per hour)

Usable delivery hours a month

Clients at 12 hours each

Your retainer tiers

One to three tiers is plenty. Most clients should sit on the 12-hour core. A higher tier is for genuinely higher-touch work, such as a board every month or an active fundraise, and is priced for it.

What 12 hours buys

The default split. Each client's own budget is set in the Delivery Cycle Builder.

Price the outcome, check the hour

Set the fee on what the work is worth to the client. Then divide by the hours to make sure you're not under your floor. The hourly figure is a check, never the price.

Your month, in hours

Income target

Yearly revenue you're aiming for

Filled with which tier?

Why the 12-hour month matters

Same fee, same capacity, different hours per client. Your current core fee is used for every row.